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ANSI’s Obligations and Expectations

The relationship between an accreditation body and an accredited certification body is built upon expectations and obligations that allow both parties to maintain the confidence and trust of the marketplace.

ANSI’s Obligation

ANSI is committed to the highest level of accreditation services for its clients, who can expect:

  • Accreditation team members (staff, assessors, accreditation committee members) with the required impartiality and competencies
  • Timely and efficient delivery of assessments and accreditation decisions
  • Completely documented objective evidence of nonconformities, and thorough corrective action review
  • Identification as an ANSI-accredited certification body on ANSI’s public accreditation directory
  • Access to the “ANSI Accredited” mark, a globally recognized symbol of quality, in accordance with ANSI’s procedures
  • Practices and procedures to protect confidentiality
  • Reasonable notice of any changes to applicable policies and procedures
  • Consideration of concerns through processes for complaints and appeals

ANSI’s Expectation

To facilitate ANSI’s delivery of the highest level of accreditation services for its clients, ANSI expects its clients to:

  • Fully comply with all applicable accreditation program policies and procedures
  • Promptly notify ANSI, in writing, of any substantive change in its status or operations relevant to its accreditation
  • Grant the ANSI accreditation team full access to documents, personnel, and premises necessary for an assessment, including witness assessments
  • Use the “ANSI Accredited” mark in compliance with ANSI’s procedures, and not to imply ANSI’s approval of any product, process, person, or service
  • Pay invoices for the delivery of accreditation services and associated fees within thirty (30) days of receipt

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