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Product Certification - ISO/IEC 17065 Training Workshop
Understanding the Requirements and Concepts of ISO/IEC 17065 - Conformity assessment -- Requirements for bodies certifying products, processes and services


This two-day workshop is designed to present the conformity assessment concepts for the certification of products, process and services as defined in ISO/IEC 17065. Discussions will focus on building an understanding of the standard's requirements, its benefits, and why it has become the international benchmark for product certification.

The course contents provide the certification body, scheme owners and others interested in certification of products, processes and services with the understanding of the requirements presented in ISO/IEC 17065 through practical examples and class exercises. The course is designed as an event to learn through two days of interaction at the American National Standards Institute (ANSI).

What You Will Learn

Through presentations, small group discussions and exercises, you will:

  • review the accreditation requirements of ISO/IEC 17065
  • identify what content (including types of documents and data) may be helpful in demonstrating compliance with each requirement and how this content is reviewed during an assessment
  • define terminology and identify documents, best practices and other resources that can be helpful in building an understanding of the standard
  • become familiar with the ANSI accreditation process and its reliance on not only ISO/IEC 17065, but also the International Standard ISO/IEC 17011, Conformity assessment - General requirements for accreditation bodies accrediting conformity assessment bodies

This workshop is designed to provide participants with the information they will need to initiate a self-assessment process that will identify strengths as well as possible gaps in their organization internal policies and procedures.


Marlene Moore, a contract ANSI Assessor since 1998, has experience in auditing ISO 9001facility system, and assessing to ISO/IEC Guide 65 (precursor to ISO/IEC 17065), ISO/IEC 17025, ISO/IEC 17020 among other accreditation standards and schemes. Ms. Moore's technical expertise is in environmental, water, food and related health and safety schemes. Ms. Moore is also an evaluator for NVCASE, NIST and IAF and provides training to public and private organizations for multiple conformity assessment activities.

Robert Miller, an ANSI Assessor since 2004, has experience in assessing to requirements under ISO/IEC Guide 65 (precursor to ISO/IEC 17065), as well as other accreditation standards and schemes. Mr. Miller's technical expertise is in electrical, fire, engineering and related safety schemes and standards.

ANSI Staff

Nikki Jackson is the Director, Product Certification Accreditation Program at ANSI. Prior to her current position, she worked as an engineer evaluating the thermal performance of fenestration systems and their structural performance to provide certification in accordance with associated industrial standards and regulations. Ms. Jackson was also a Program Director for the National Fenestration Rating Council, responsible for managing their certification program. Ms. Jackson is a qualified ANSI Lead Assessor as well as an instructor for the ANSI assessor training courses.

Reinaldo Figueiredo is the Senior Program Director, Product/Process/Services Accreditation Programs and joined ANSI in 1999. His business development acumen and technical knowledge led ANSI to achieve NIST/NVCASE recognition as an Accreditation Body for Telecommunication Certification Bodies. He also led ANSI in becoming recognized via the PAC Peer Evaluation process in becoming an official signatory of the PAC Multilateral Mutual Recognition Arrangement (MLA) for product certifiers. Other international activities in which he participated include his service as: (1) NACLA board member for six years; (2) member of ISO/CASCO working group responsible for the revision of the ISO/IEC Guide 65 to become ISO/IEC 17065; and (3) member of IAF Peer Evaluation. As a member of the ISO/CASCO Working Group 29, Mr. Figueiredo was a key contributor to the development of the new ISO/IEC 17065.

Who should attend

Representatives of corporations, organizations, Scheme owners, government agencies and others who either operate product/process/services certification programs or who wish to learn more about the ANSI accreditation process.

2019 Product Certification - ISO/IEC 17065 Training Workshop Schedule

September 26-27, 9:00 am - 5:00 pm

ANSI Headquarters, 1899 L Street, NW, 11th Floor, Washington, DC 20036
Member: $875, Non-member: $975

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