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Using ISO 9001 in Local Government: Experts Called to Review IWA 4: 2005

New York, Apr 04, 2008

Quality management systems (QMS) create the core infrastructure for many private- and public-sector organizations, defining guidelines for policies, procedures, processes, planning, production and service. ISO 9001: 2000, Quality management systems – Requirements, an international standard from the International Organization for Standardization (ISO), is the guideline often used to establish QMS.

In 2005, the ISO Technical Management Board (TMB) and the Mexican standardization body DGN utilized ISO 9001: 2000 when drafting an International Workshop Agreement to apply QMS principles for use in local government. This collaboration resulted in the publication of IWA 4: 2005, Quality management systems - Guidelines for application of ISO 9001:2000 in local government.

The objective of IWA 4: 2005 is to help local government guarantee reliability for the processes and services that are needed by its citizens. The standard helps government entities to clearly identify the management, core and support processes that, together, make up a consistent and reliable system. IWA 4:2005 also provides a diagnostic tool for local governments to evaluate the scope and maturity of their processes and services.

On May 28–29, 2008, the TMB and DGN are hosting a meeting to review IWA 4: 2005 at the Fairmont Acapulco Princess Hotel in Acapulco, Guerrero, Mexico. Affected stakeholders interested in attending the meeting are invited to contact Mr. Carlos Gadsden Carrasco, IWA 4 Secretariat, at

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