ANSI - American National Standards Institute
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You’ve Got Mail: E-mail Sets the Pace of Business Communications, Study Shows


New York, Aug 22, 2007

The e-revolution is here. According to new research released this week, e-mail has trumped the telephone as the most commonly used communication tool in the workplace.

The study, which was carried out in thirteen countries across North America, the Asia Pacific, Europe, Africa, and the Middle East, revealed that 99.6 percent of workers use e-mail, compared with land line telephones (80 percent) and mobile phones (76 percent). Indeed, the rise of e-mail does seem monumental. In 2006 alone, six trillion business e-mails were sent worldwide.

Fun Facts
  • It is estimated that 1.1 billion people, (roughly one-sixth of the world’s population), used e-mail in 2006, sending 171 billion e-mails each day.
  • 120 billion of these (70 percent) were spam.
  • The weight of all the information that passed through the Internet during 2006 is equal to 0.00004 ounces.

As indispensable as e-mail has become to daily global business operations, many organizations are still grappling with how to manage and archive the sheer volume of electronic messages. ANSI member and accredited standards developer the Association of Records Managers and Administrators (ARMA) is currently at work on a standard that will offer businesses valuable guidance.

BSR/ARMA 9-2000, Guideline for Managing E-mail, will address the managerial issues surrounding the creation, maintenance, and disposition of e-mail messages within the context of a formal records management program. In particular, the standard will detail recommendations for developing a corporate policy for managing information in any text-based electronic message, including e-mail and instant messages.

Another ANSI-accredited standards developer, the Data Interchange Standards Association (DISA), develops and maintains standards that support business-to-business data exchange, from order processing to electronic payment. DISA also serves as the secretariat for the ANSI-Accredited Standards Committee (ASC) X12, which develops e-business standards in XML and X12 electronic data interchange (EDI) formats. Intended to support e-mail exchange, ANSI X12.56-2004, Interconnect Mailbag Control Structures, defines the controls used to begin and end a mailbag containing EDI data to be transferred.

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