ANSI - American National Standards Institute

How Consumers Impact Standards

Consumer Affairs

ANSI's Consumer Affairs department is committed to:

  • Informing consumers and consumer representatives of standardization initiatives.
  • Facilitating participation in the voluntary consensus standards process.
  • Conducting outreach to consumer groups and other relevant organizations to help identify appropriate consumer representatives to participate in national and international standardization activities.

Who are Consumer Representatives?

The International Organization for Standardization (ISO) defines a consumer as a member of the general public, purchasing or using goods, property, or services, for private purposes. A consumer representative is an independent not-for-profit organization advocating for the interests of consumers before other organizations or governments, not involved in the advancement of commercial interests, and not affiliated with a political party.

How Have Consumers Made a Difference?

Consumer participation adds credibility to the voluntary consensus standards-setting process. In particular, consumers and consumer representatives have played an important role in raising awareness of issues for those with special needs, including children, the elderly, and the disabled.

Involving Consumers: Why and How

This brochure, published by ISO, covers why and when to involve consumers in standardization, the value that consumers bring to standards development, how to organize effective consumer participation and defining who is a consumer and consumer representative.

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