ANSI - American National Standards Institute

ANSI Focus on Services Standards

ANSI Focus on Services Standards

Services are tremendous contributors to the global economy – an estimated 80% of the current U.S. GDP, and growing. But the services industry is quite diverse, from utilities, IT, and finance to tourism, healthcare, education, and retail. Even the manufacturing sector has a significant services component – from training, to transit and logistics, to customer satisfaction. Each of these areas has different priorities, and it can be a challenge to identify standardization needs, where they overlap, and where they diverge.

To communicate the tremendous breadth and impact of what can be termed as “service-related standards,” ANSI has created custom graphic posters showing samples of the standards at work in support of the overall service economy and various sub-sectors.

 Download and share these fun digital resources, or email to get an 11”x17” printed copy!

What is the service economy?

The “service economy” comprises those economic activities that do not result in tangible ownership. Very broadly defined, a service may be any valuable action, deed, or effort performed to satisfy a need or to fulfill a demand. Thousands of domestic and international standards and conformance activities impact the ways in which services meet demand.

While many service providers already rely upon standards and conformance to help them grow their business and access new markets, some are missing out. In fact, there are whole sectors that aren’t using standards, and many more that aren’t using them optimally.

ANSI is working with our members and partners to identify the needs of the services sector, the ways in which all sectors are becoming increasingly service-oriented, and the role that standards and conformity assessment can play.

Through a series of ongoing outreach activities, ANSI is looking to answer some of these questions:

  • How are service providers currently using standards?
  • How can we identify service-related standardization needs?
  • Are there commonalities to the services-related needs of various sectors?
  • How we can reach out to those that aren’t already engaged?
  • Is it possible to develop a strategy that responds to such a broad group of stakeholders?
  • What can the U.S. and international standardization communities do to better serve these stakeholders?

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The following events and resources highlight recent efforts from ANSI and its partners in the standardization community to address the needs of the services sector.

2017 ANSI-SPRING (Singapore) Services Conferences

ANSI and SPRING – the national standards body of Singapore – co-organized two conferences in 2017 focused on standardization priorities for the services sector in both countries. An October event hosted by ANSI in Washington, DC, as part of World Standards Week brought together more than 100 private- and public-sector standardization, policy, and industry experts for panel discussions on key focus areas for services-related standards, including smart healthcare, financial services, unmanned aircraft systems, and the related conformity assessment activities. A parallel agenda was planned for a November event hosted by SPRING in Singapore, to continue the discussions and focus on a few regional priorities.

ANSI Conference: Standards and the Service Economy

2015 ANSI Conference: Standards and the Service Economy

On October 29, 2015, ANSI brought leaders from international standards bodies and service providers together discuss how domestic and international standardization can meet the diverse needs of the service sector at the ANSI Conference: Standards and the Service Economy in Washington, DC.

Speakers represented Disney, Citigroup, Oracle, the Los Angeles Department of Water and Power, the International Organization for Standardization (ISO), and the national and regional standards bodies for the UK, Germany, Singapore, and Europe, among other experts. Over 100 ANSI members and interested stakeholders, including those from government, industry, business, consumer groups, and academia, were in attendance to share their perspectives on standardization needs in the increasingly service-based global economy.

Recent News Articles Featuring Services Standards

Standardization Community Resources

 International Organization for Standardization (ISO)

ISO’s web landing page for services standardization provides information and resources on the ISO International Standards that help ensure that services are of a consistent, high quality. From financial transactions to testing systems to industrial tourism, ISO standards promote confidence in myriad services.

 ISO/IEC Guide 76:2008

ISO/IEC Guide 76:2008,
Development of service standards - Recommendations for addressing consumer issues,
provides general guidance on the issues to be considered in standards for services.

 SPRING Singapore

SPRING’s online offerings include resources for optimizing customer service and a special focus on the food and beverage services industry..

 BSI (UK National Standards Body)

Information on standards for services across various industry sectors.

 DIN (German Institute for Standardization)

DIN’s services standards portal provides an overview of standards work in various branches of the services sector, and a downloadable roadmap for services standardization.

German Standardization Roadmap - Services

 European Union

The European Commission’s services standards page provides links to guidance documents and directives related to the EU services sector.

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