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ISO Seeks Feedback on ISO 9001 via Online Survey

The International Organization for Standardization (ISO) is currently soliciting input on ISO 9001:2008, the principal document in the ISO 9000 family of standards for quality management systems. To date, more than one million ISO 9001 certificates have been issued to organizations around the globe seeking to demonstrate a commitment to continual improvement and customer satisfaction.

The purpose of the survey is to determine whether ISO 9001 should be revised, and, if so, how potential revisions can help to maintain the standards relevancy for organizations globally. As the U.S. member body to ISO, the American National Standards Institute (ANSI) invites current and potential ISO 9001 users from the United States to respond to the online survey through December 2010.

Now used in more than 175 countries, ISO 9001 has become an international reference for quality management requirements. The standard provides benchmarks for improving customer satisfaction and achieving continual improvement of an organization's performance in pursuit of these objectives.

The survey is being carried out by ISO Technical Committee (TC) 176, Quality management and quality assurance, Subcommittee (SC) 2, Quality management systems, which is responsible for ISO 9001's development and continued maintenance. The American Society for Quality (ASQ), an ANSI member and accredited standards developer, serves as the ANSI-accredited U.S. Technical Advisory Group (TAG) administrator to TC 176 and SC 2.

In particular, the survey seeks input relating to:

  • the strengths, weaknesses, and potential gaps in ISO 9001:2008

  • future market needs not currently addressed

  • compatibility with other management system standards

  • the current structure of ISO 9001:2008

  • feedback on conformity assessment for third party-certified users

ISO 9001:2008 represents the fourth edition of the standard originally published in 1987. The 2008 revision sought to increase its compatibility with ISO 14001, Environmental management systems - Requirements with guidance for use, and introduce clarifications to existing requirements.

The survey can be accessed on ISO's website through December 2010, and is available in eleven languages: Arabic, Chinese, English, French, German, Italian, Japanese, Korean, Portuguese, Russian, and Spanish. A report summarizing the survey results is planned for March 2011.


Jana Zabinski

Senior Director, Communications & Public Relations


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Beth Goodbaum

Journalist/Communications Specialist


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