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ANSI Seeks Comments on Proposed New ISO Standard on Guidelines for Consumer Warranties

The International Organization for Standardization (ISO) Committee on Consumer Policy (COPOLCO) has submitted a proposal to ISO for a new ISO standard on guidelines for consumer warranties. As the U.S. member body to ISO, the American National Standards Institute (ANSI) invites all interested stakeholders to submit comments on the proposal by Friday, June 15, 2012.

The proposed new work item, Guidelines on consumer warranties, would provide producers or sellers of goods and services with guidance on the requirements for effective warranties when they are providing them with their goods and services. If the work item is approved, the work would be carried out by a project committee.

The intent is to address problems with warranties in relation to goods or services sold, either within one jurisdiction or across a number of different jurisdictions. Problems with goods that are defective or do not conform to the description of the contract are among the main reasons for consumer complaints, and also cause large financial and other detriment, both for individual consumers and for the economy as a whole.

All comments on the proposal should be sent to Steven P. Cornish, ANSI senior director for international policy ([email protected]). Feedback received by the June 15 deadline will be reviewed and compiled for the recommended ANSI position and comments, which will then be presented to the ANSI ISO Council (AIC) for formal approval.

Read the COPOLCO proposal.

ANSI has published an explanatory information document outlining the process used to develop U.S. positions on issues and activities under consideration by ISO and IEC. Click here to download the document.


Jana Zabinski

Senior Director, Communications & Public Relations


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Beth Goodbaum

Journalist/Communications Specialist


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