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New ISO Committee Invites U.S. Stakeholders to Participate in a New TAG for ISO/TC321, E-commerce Transactions


Respond by June 30, 2019

The American National Standards Institute (ANSI) and the International Council for Online Dispute Resolution (ICODR) would like to invite you to participate in the formation of a U.S. Technical Advisory Group (US/TAG), in the newly formed ISO committee Transaction assurance in E-commerce, ISO/TC 321.

The provisional scope of ISO/TC 321 is as follows:

Standardization in the field of "transaction assurance and upstream/downstream directly related processes in e-commerce," including the following:

  • The assurance of transaction process in e-commerce (including easier access to e-platforms and estores);

  • The protection of online consumer rights including both prevention of online disputes and resolution process;

  • The interoperability and admissibility of commodity quality inspection result in cross-border e-commerce.

  • The assurance of e-commerce delivery to the final consumer.

In order for ANSI, the U.S. member body to ISO, to participate in this important new committee, there must be an ANSI accredited US/TAG which operates in compliance with the ANSI Criteria for the Development and Coordination of U.S. Positions in the International Standardization Activities of the ISO and IEC.

ICODR has expressed its interest in helping support the establishment of the US/TAG, but needs to gauge interest (both participatory and financially) sfrom U.S. stakeholders. All interested U.S. stakeholders are asked to email Kristen Califra ([email protected]) by June 30th, 2019 to indicate an interest in participating in this U.S. TAG.

ICODR (the International Council for Online Dispute Resolution) is an international nonprofit, incorporated in the United States,that drives the development, convergence, and adoption of open standards for the global effort to resolve disputes and conflicts using information and communications technology.

ICODR promotes worldwide standards for all forms of technology-assisted dispute resolution, including diagnosis, negotiation, mediation, arbitration and courts. ICODR's open standards offer the potential to lower cost, stimulate innovation, protect consumers and citizens, and protect the right of free access to justice. ICODR was developed by the National Center for Technology and Dispute Resolution (NCTDR) at UMass-Amherst. NCTDR was founded in 1998 and has cultivated the theory and practice of online dispute resolution throughout the world.

About ISO and ISO/TC 321
ISO is an independent, non-governmental international organization with a membership of 164 national standards bodies.

Through its members, it brings together experts to share knowledge and develop voluntary, consensus-based, market relevant International Standards that support innovation and provide solutions to global challenges.


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